About Us

About Boomerang Healthcare Limited

At Boomerang Healthcare, we believe that individuals are entitled to receive a tailor made service that meets their needs, wishes and requirements.

Providing home care services across the North East, and offering support to individuals who may be struggling with daily living tasks for a variety of reasons. Such as people with ill health or disability.

Support we deliver can vary from;

  • Domestic support
  • Companionship
  • Day to day tasks (such as shopping, bill paying etc.)
  • Support with appointments
  • Social outings
  • Assistance during the night and 24 hour care

Visit our Services page for a full breakdown of what we offer.

We understand that choosing home care can be a big decision to take. There are many options available, but we can offer the very best level of support and a service you can rely upon. We build your care and support package completely around your individual needs and routine. Therefore, it is delivered in a way that is designed by you.

We recruit our members of staff carefully for their caring skills and qualifications. Furthermore, we provide them with up to date ongoing training and competency assessments, ensuring they are delivering your care to the highest standard. In addition to this, our employees complete a rigorous recruitment and induction process to ensure they are safe to work with our customers.

Our management team are available to offer support and guide you through the options available. So if you are considering home care, please Contact Us today to arrange an informal discussion. Or visit our Facebook page.

Areas Covered

Boomerang Healthcare currently offer Care Services across the following areas:

  • Gateshead
  • Blaydon
  • Ryton
  • Birtley
  • Teams Valley
  • Newburn
  • Whickham
  • Wrekenton
  • Hebburn
  • Pelaw
  • Boldon
  • Cleadon

However, please keep in mind that this list is not exhaustive and we will consider surrounding areas.

So, if you would like Boomerang Healthcare to be your care provider, please Contact Us to discuss your care requirements and check area availability.

Our Aims & Values

At Boomerang Healthcare, we understand the importance of the role we have in people's lives. We understand that the people we care for can often feel vulnerable. So, we need to ensure they feel safe and trust us. Therefore, we have a clear vision followed by multiple aims and values to ensure we are doing our jobs to the highest possible standard.

Boomerang Healthcare aims to:

  • Deliver services of the highest quality that will improve and sustain the client's overall quality of life. We will do this with care support and, where required, rehabilitation.
  • Match the nominated Care Worker as closely as possible with the client. Also, respecting the need to change the Care Worker in the event of subsequent non-compatibility.
  • Involve service users, carers (and the families) in the provisions, management and development of services, which will be monitored regularly. Certainly, we include this as part of the quality assurance framework and we ensure the service provided is run in the best interest of our service users.
  • We aim to ensure that the service we deliver is flexible, attentive and in a non-discriminatory fashion. Whilst respecting client's right to independence, privacy, dignity, fulfilment, and the rights to make informed choices.
  • We must ensure that we meet client's needs, also that their values are respected. Such as matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
  • Manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service User.
  • Ensure that all service users are aware of the procedures of making compliments, comments and complaints.

These 10 key values are at the heart of how our company is run and how our care staff operate.

Above all, we aim to deliver the highest level of care service to our service user's and believe our values will ensure we meet those standards.

So, here are our 10 key values:

From the outset we request complete loyalty towards our business, our service users, their families and our colleagues.

Our business and our colleagues must be adaptable to suit the ever-changing needs of our service users, our clients, those that commission our services and each other.

Our business can only succeed if we work as a TEAM. Our Team includes the collaboration with our service users, our clients, the commissioners of our services and other health and social care partners and professionals. "Teamwork divides the task and multiplies the success"

Everybody within our business must have the courage to speak up and speak out, the courage to innovate, the courage to be creative, the courage to be bold, the courage to make a difference.

Everybody within our business must operate with honesty and integrity from the outset. We must be honest about any mistakes we make. Also, we must all possess and demonstrate the quality of candour. It is our duty in care to operate with candour.

We must ALL be empathetic. As well as being able to understand and share the feelings of others, have an affinity with, build a rapport with and be sensitive to our service users and colleagues.

We want our colleagues, at every level, to be determined from the outset. Furthermore, we want them to be positive and motivated, allowing them to overcome obstacles and achieve their goals.

We must provide a reliable, quality focused, continuous and consistent level care to all of our service users. So that those that require our care can rely on us to provide that care no matter what. We must also be reliable and dependable for the benefit of our colleagues and the business.

We want to create a positive environment for all of our colleagues to work within. As well as wanting our colleagues to be positive and proud about the company they work for, positive about the people they care for and positive about the difference they make every day.

We want everybody to start off and remain highly motivated within the business. So we will work with our colleagues, service users and health and social care partners to maintain a motivated working environment.

Quality Policy

Boomerang Healthcare strive to ensure that the services provided are delivered to a high standard by having a Quality Management System (QMS) in place to the International Standard ISO 9001:2015.

Implementing an ISO 9001:2015 standard Management System ensures:

  • High standards are maintained within the organisation, with constant focus placed on quality internally and externally.
  • Effective, streamlined and efficient processes are in place.
  • All processes are documented, reviewed and audited internally and externally on a regular basis.
  • Boomerang Healthcare can assure Service User's and prospective clients of the high quality standards, by making our ISO 9001:2015 registration and certification details available to them.

Please click on the link to see our ISO 9001:2015 Certificate

Please click on the link to see the Quality Policy of Boomerang Healthcare

To find out more about Boomerang Healthcare and the services we provide, please Contact Us today

Charities & Organisations We Support

Boomerang Healthcare are proud to support a number of charities and organisations, both large and small.

Charities and Organisations we currently support are:

CCF
MC_Logo_Primary_clear-area_RGB_150dpi
Heel-Toe-Childrens-Charity-Logo
36628945_485054648599331_1427540072835579904_n
Charlie_Gard_Foundation_Logo-heading
logo
Covenant-banner
Just-Caring-Logo
Coxhoe Utd
NETRC Logo 2022

Contact Info and Registered Address

Boomerang Healthcare Limited

Boomerang Suite

Design Works, William Street

Gateshead, NE10 0JP

 

Tel: 0300 365 9545

 

Company Reg No. 11451584

Boomerang Healthcare Limited 2022 © All Rights Reserved